Every print is made to order for you, so I don't take returns for a change of mind. If anything arrives damaged, defective, or wrong, I'll replace it or refund you in full. Here's exactly how that works.
01 · Returns policy
- Damaged, defective, or wrong item: free replacement or a full refund, your choice. You do not need to send the print back.
- Lost in transit: if your print hasn't arrived 10 business days past the shipping estimate below, I'll reprint and resend at no cost, or refund you.
- Change of mind, wrong size ordered, or didn't like it: not eligible for return or refund, because each print is produced on demand for your order.
- Time limit: claims must be made within 30 days of delivery.
02 · How to request a replacement or refund
- Send a message through the contact form within 30 days of delivery. I'll reply by email.
- Include your order number (from your confirmation email) and the name on the order.
- Describe the problem. I'll ask you to reply with a photo of it, plus the packaging if it was damaged in shipping.
- Tell me whether you'd prefer a replacement or a refund.
03 · Processing times
- Reply to your request: within 2 business days.
- Replacements: sent to print within 2 business days of approval, then ship on the normal timeline below.
- Refunds: issued within 5 business days of approval, back to your original payment method. Your bank or card issuer may take another 5 to 10 business days to show it.
04 · Cancellations
Orders go to the print lab almost immediately. If you need to cancel or change an order, message me as soon as possible. If it hasn't entered production I'll cancel it and refund you in full. Once production has started, it can't be cancelled.
05 · Shipping
Prints are made to order by my print lab, Prodigi, at the facility closest to you (US, UK, EU or Australia), then shipped with tracking. Production usually takes a few business days. Transit times below are Prodigi's standard estimates and are in addition to production.
- United States: 4 to 6 business days.
- United Kingdom: 2 to 3 business days.
- European Union: 5 to 7 business days.
- Australia: 2 to 5 business days. New Zealand: 7 to 10 business days.
- Canada, Switzerland, Norway, Iceland, Japan and elsewhere: 10 to 15 business days.
- Cost: free shipping to every country listed at checkout.
- Tracking: emailed to you when your order ships.
- Where: unframed prints ship to every country listed at checkout. Framed prints ship to the US, UK and Europe.
- Customs: international orders may be subject to import duties or taxes charged by the destination country.
- Lost packages: if an order hasn't arrived 10 business days past the estimate above, contact me and I'll reprint and resend it or refund you.
06 · Questions
Stuart Singleton · Nashville, Tennessee, USA
Contact form: stuartsingleton.com/contact · replies within 2 business days
Last updated October 12, 2026